In private healthcare, delivering an exceptional patient experience is not just a priority – it’s a differentiator. While clinical excellence and patient outcomes remain central, the wider environment in which care is delivered plays a significant role in shaping perceptions and satisfaction. One area that is often underestimated but increasingly valuable is the role of professional security personnel. Far beyond traditional guarding, today’s healthcare security teams are trained, proactive and integrated – and their contribution to patient care, safety and […]