The relationship between two companies doing business is vital. It can help build a successful partnership which benefits both organisations. If you get it right, you have the ability to create trust, offer stability and provide confidence to both parties.
Being able to build long term relationships demonstrates a suppliers’ commitment to providing good service. Magenta Security not only prides itself on its quality of service but in the way it builds relationships with clients. We achieve quality by taking a partnering approach and offer tailor-made security packages which meet client requirements, rather than a one size fits all approach.
This approach means we can deliver a high quality service which exceeds clients’ expectations, and has helped improved the reputation of the security industry.
Over the years, we have won numerous contracts by building solid client relationships. For example, in 2007 Magenta Security was awarded The Royal Parks contract, as sole supplier for the provision of security for all the Royal Parks and Cemetery. This contract was renewed in 2009 and again in 2011 based on the close relationship we built with them.
And another client said this about us: “We’ve worked alongside Magenta for the last year. The support I have received to date was first class. They have been able to provide support cover at very short notice on a regular basis which relieved a lot of pressure of site management. Magenta has been fantastic at getting to know us as a business which meant we get the right calibre of guards. The partnership has gone from strength to strength and will continue to do so.”
It’s great to receive such positive comments and reassures us that we’re doing the best we possibly can for our customers. And that is what we strive to do. Regular meetings with clients and external suppliers ensure that performance indicators are assessed and reviewed on a regular basis. If it was not for the close working relationship Magenta has with its customers and suppliers, it would not be able to act efficiently when requests are made.
To demonstrate our commitment to how we operate, and because it gives clients confidence in our business, we offer a 100% money back satisfaction guarantee and 4 year fixed price contracts. Whilst no security system can be absolutely perfect we have 100% confidence in our client management allowing us to make such a promise to our clients.
We’re committed to the relationships we have built with our stakeholders and believe they are the key to our long term success. As we look forward we hope that we continue to build on our business success by extending our partnerships within the security industry.
For more information call 0800 772 3786 and speak to our award winning customer service team.
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