Award Winning Customer Service

The quality of our security services wouldn’t mean anything if our customers weren’t happy. That’s why award winning customer service has been at the heart of Magenta Security from day one, and has kept many of our clients with us for more than ten years.

“Never Say No” is Magenta Security’s company-wide ethos. We don’t set hard rules for how our services are delivered. If you need something slightly altered or out of the ordinary to get the best and most secure service, we’ll go out of our way to make sure you’re satisfied.

The hard work of our customer services team has been recognised by the Hounslow Business Awards, which presented us with the Best Customer Service award in 2016.

Examples of times we’ve pushed ourselves out of our comfort zones include arranging and monitoring international security guards and escorts and multi-car chaperone service for an event packed with high-class guests. We’ve also regularly provided catering, front of house, cleaning services and many more.

If we can’t provide a service from within Magenta Security, we’re happy to source services from trusted providers and manage them for you within the same contract. Our robust account management and control room infrastructure allows us to easily slot in additional services beyond our usual selection.

And at the end of the day, if you’re still not happy, we provide a full money back guarantee.

If you’d like to ask our award-winning customer services team what we can do for you, call us now on 0800 772 3786.

How We Work

Delivering Your Security ROI

Security isn't set and forget. Our three-stage cycle keeps your security provision aligned with your organisation as it changes, and proves the return on every pound you invest.

01
Your Security Success Plan
- Understanding your current security situation
- Identifying, in partnership with you, what security operations success looks like for your organisation
- Agreeing a plan to deliver that success
02
Your Security Success Framework
- Applying our expertise, we define and identify the right team, through people profiling, to match your organisation and add value to your operations
- We set up, run and manage your security provision as a live ecosystem with an evolving Assignment Instruction
03
Your Security Operations Performance
- Working in partnership with you
- Ongoing identification of the changing requirements for your security operations
- Regular reporting and active management
- Delivery of return on investment in security operations